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IF YOU NEED TO CHANGE YOUR CUSTOM ORDER, PLEASE CONTACT US AS SOON AS POSSIBLE USING THE LIVE CHAT FEATURE ON THIS WEBSITE OR BY TELEPHONE DURING NORMAL BUSINESS HOURS AS ORDERS GO INTO PRODUCTION QUICKLY.

ONCE AN ORDER IS IN PRODUCTION, NO CHANGES OR REFUNDS CAN BE MADE. PLEASE NOTE THAT NO CHARGES CAN BE MADE FOR RUSH PRODUCTION ORDERS.

REALIZE THAT ONCE AN ORDER IS PLACED, YOU DO RUN THE RISK OF NOT BEING ABLE TO EDIT THE ORDER. THE ORDER MAY BE IN THE PRODUCTION PROCESS ALREADY AND TOO FAR IN TO CHANGE. THE BEST WE COULD MAYBE DO AT THE POINT IS NOT SHIP THEM TO SAVE YOU ON SHIPPING.

HERE AT ONE STOP BRIDE SHOP WE WANT YOU TO BE BEYOND HAPPY WITH YOUR CUSTOM FIZZIES & EXTRAS! ALTHOUGH OUR STANDARDS ARE HIGH, FIZZIES ARE A LOWER COST GIVEAWAY, SO SOMETIMES THERE MAY BE FLAWS, SOME ACCEPTABLE BUT SOME... NOT SO MUCH!

DUE TO THE CUSTOMIZED NATURE OF OUR PRODUCTS, WE CAN'T ACCEPT RETURNS UNLESS THEY ARE TRULY DEFECTIVE. IF YOU BELIEVE YOUR KOOZEES ARE DEFECTIVE OR THE PRINT QUALITY IS UNACCEPTABLE, DO NOT HESITATE TO EMAIL US AT HELPME@ONESTOPBRIDESHOP.COM WITHIN 7 DAYS OF DELIVERY.

1. PLEASE PROVIDE PICTURES FROM DIFFERENT ANGLES AND DIFFERENT LIGHTING TO VERIFY DEFECTIVENESS. THE MORE PHOTOS THE BETTER. IF IT WAS A TORN PACKAGE THAAT CAUSED THE ISSUES, PLEASE SEND PACKAGE PHOTOS AS WELL.

2. SEND OVER YOUR ORDER NUMBER & EVENT DATE.

3. WE WILL HAVE A REPRESENTATIVE REVIEW THE ISSUE AND UPON VERIFICATION OF THE MISTAKE, WE WILL PUT YOUR ORDER ON RUSH PRODUCTION TO FIX IT FOR YOU. WE WILL DENY REQUESTS FOR REFUNDS OR REPRINTS 7 DAYS AFTER THE ORDER HAS BEEN DELIVERED.

SINCE CUSTOMIZED KOOZEES CAN'T BE RESTOCKED, WE CAN ONLY PROVIDE REFUNDS IF A REPRESENTATIVE DETERMINES THAT ONE STOP BRIDE SHOP HAS GENUINELY MADE A MISTAKE AND THE ORDER CANNOT BE REMEDIED BY REMAKES. IF WE DETERMINE THAT WE ARE AT FAULT, A COURTESY REFUND MAY BE GRANTED ON A DISCRETIONARY BASIS BUT ONLY FOR THE SHIPPING COST AT MOST. THIS ACT OF GOODWILL ALSO APPLIES TO DISCRETIONARY CANCELLATIONS THAT ARE GRANTED FOR IN-PRODUCTION ORDERS. IF A CUSTOMER REQUESTS TO CANCEL AN ORDER THAT'S ALREADY IN PRODUCTION, ONE STOP BRIDE SHOP MAY GRANT A COURTESY REFUND OF THE SHIPPING COSTS AND HALT SHIPMENT IMMEDIATELY.

IT IS IMPORTANT TO NOTE THAT USED AND DISTRIBUTED KOOZEES ARE NOT PART OF THE MONEY BACK GUARANTEE AND ARE NON-REFUNDABLE.

PLEASE GIVE OUR TEAM 1-3 BUSINESS DAYS TO RESPOND! UNLESS YOUR EVENT IS COMING UP ASAP... THEN PLEASE EMAIL OR CALL WITHIN A BUSINESS DAY!

DID YOU ORDER A NON CUSTOM CAN COOLER YOU WOULD LIKE TO RETURN? NO PROBLEM! SHOOT US AN EMAIL AT HELPME@ONESTOPBRIDESHOP.COM AND WE WILL ISSUE YOU A SHIPPING LABEL!

- PLEASE NOTE: RETURNS ARE NOT FREE, YOU WILL BE REQUIRED TO PAY THE SHIPPING BACK ($5-$7 TYPICALLY, MORE IF LARGE ORDER OF PRE-RINTED CAN COOLERS).
- IT MAY TAKE US A FEW DAYS TO ISSUE THE RETURN AND A FEW DAYS FOR YOUR MONEY TO BE BACK INTO YOUR ACCOUNT.
- WE DO NOT DO EXCHANGES, YOU WILL NEED TO PLACE A NEW ORDER OR OUR BRIDE CREW CAN HELP PLACE IT FOR YOU!