faq

Top Bridal QUESTIONS

HOW DO I ORDER?

WHAT IS PRODUCTION TIME?

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IF YOU NEED RUSH PRODUCTION, OR, YOU CAN ADD IT AT CHECKOUT AS WELL!

WHAT IS THE SETUP SCREEN FEE?

WONDERING WHAT THIS SET UP FEE YOU ARE BEING CHARGED IS? WELL LET US HELP EXPLAIN! FIRST OFF, THIS IS 100% NORMAL. ALL COMPANIES HAVE THIS, SOME MAY JUST HIDE IT IN THE COST INSTEAD OF JUST SHOWING YOU THE LINE ITEM LIKE WE DO. BASICALLY, WHEN YOU DESIGN YOUR PERFECTLY CUSTOM KOOZEE’S ONLINE, THE ORDER HAS TO THEN BE MADE ON A “SCREEN” TO THEN BE SET UP ON THE PRINTING PRESS TO CREATE YOUR ONE OF A KIND KOOZEES. THE FEE IS COVERING THE LABOR TIME IT TAKES OUR BRIDAL CREW TO CREATE THE SCREEN, SET IT UP ON THE PRINTER, TAKE IT DOWN ON THE PRINTER, AND ALSO WASH IT. ALL TIME CONSUMING THINGS THAT NEED DONE IN ORDER TO GET YOUR CUSTOM ITEMS MADE!

CAN I CANCEL OR CHANGE MY ORDER?

LIFE HAPPENS AND WE KNOW THAT ISSUES COME UP DURING THE ORDERING PROCESS. IF YOU NO LONGER NEED YOUR KOOZEES (WE HATE TO HEAR THAT) PLEASE REACH OUT TO OUR BRIDE SQUAD AND THEY WOULD BE HAPPY TO TAKE CARE OF YOU. WE WILL CHECK THE STATUS OF YOUR ORDER AND WHERE THEY ARE IN THE PROCESS OF PRODUCTION WHICH WILL DETERMINE WHETHER WE CAN REFUND THE FULL ORDER OR JUST PART OF THE ORDER. PLEASE CONTACT US IMMEDIATELY IF YOU WISH TO CANCEL AS WE DO HAVE TO GO THROUGH STEPS TO GET YOUR ORDER CANCELED AND YOU, OUR CUSTOMER, REFUNDED FOR THE APPROPRIATE AMOUNT. 

IF WE HAVE PRINTED THE FILMS : WE CAN CANCEL ALL BUT $5 WORTH

IF WE HAVE PRINTED THE FILMS & BURNED SCREENS : WE CAN CANCEL ALL BUT $30 WORTH

IF WE HAVE PRINTED THE KOOZEE’S AND THEY DO NOT WANT PRE SHIPMENT, WE CAN ONLY CANCEL THE SHIPPING PAYMENT THEY MADE.

IF YOU WISH TO MODIFY YOUR DESIGN, WE WOULD BE HAPPY TO ACCOMMODATE YOU IF YOU HAVE PLACED YOUR ORDER WITHIN THE LAST 24-48 HOURS (BUSINESS DAYS). ANY FURTHER ALONG IN THE PROCESS THERE IS A SLIGHT CHANCE THAT YOUR SCREENS HAVE BEEN MADE TO BE PRINTED, ESPECIALLY WHEN PURCHASING A RUSH PRODUCTION IN ADDITION TO THE ORDER. PLEASE FEEL FREE TO CONTACT US VIA EMAIL, PHONE OR LIVE CHAT TO DISCUSS ANY SMALL CHANGES. WE UNDERSTAND THAT TYPOS CAN HAPPEN WHICH IS WHY WE ALSO SEND OVER PROOFS AFTER PURCHASE.

HOW LONG WILL IT TAKE MY ORDER TO SHIP?

ONCE PRODUCTION IS DONE (7-25 DAYS) WE WILL PACK & SHIP YOUR KOOZEES THAT SAME DAY OR THE NEXT!

WHAT IF I'M UNHAPPY WITH MY ORDER?

AHH WELL WE HOPE THIS DOES NOT HAPPEN! BUT, IF YOU ARE NOT HAPPY WITH IT PLEASE REACH OUT AND WE CAN DISCUSS WHAT THE OPTIONS ARE FOR YOU.

HOW DO I PLACE A RE-ORDER?

YOU SHOULD BE ABLE TO GET BACK INTO YOUR ACCOUNT, AND RE-ORDER! IF YOU STRUGGLE, NO WORRIES CONTACT OUR CREW AND LET US KNOW YOUR PREVIOUS ORDER NUMBER AND WE CAN DUPLICATE IT, AND EVEN ADJUST THE QTY IF NEEDED. NOT SURE OF YOUR OLD ORDER NUMBER? NO WORRIES, EMAIL US FROM THE EMAIL YOU ORDERED FROM ORIGINALLY, WITH FIRST AND LAST NAME AND WE CAN LOOK UP THE ORDER ON OUR END!

HOW DO I SUBMIT MY OWN ARTWORK?

IF YOU GO TO THE DYO PAGE YOU CAN GO AHEAD AND UPLOAD YOUR PDF ARTWORK! ART WORK LOAD? NO WORRIES, PLEASE EMAIL US AND WE CAN HELP EDIT YOUR ART, AND SEND OVER A FILE THAT IS GOOD TO UPLOAD.

USE OF TRADEMARKS

UNLESS YOU HAVE PERMISSION TO USE A TRADEMARK, WE ARE SADLY UNABLE TO PRINT THESE :(

DIFFERENCE BETWEEN FOAM AND NEOPRENE

THE FOAM CAN IS OUR #1 SELLER BY FAR, BUT THE NEOPRENE CAN HAS A NICER FEEL, WITH BETTER LONGEVITY. THE NEO CANS HAVE A SIDE STITCHING ON BOTH SIDES WITH A NEOPRENE MATERIAL VS THE FOAM WHICH IS SEWN INSIDE, AND MADE OF A POLY MATERIAL ( CHEAPER ).

CAN I GET A SAMPLE MADE FIRST?

UNFORTUNATELY WE CANNOT PRINT A ONE OFF SAMPLE FIRST. WE WOULD HAVE TO CHARGE THE SET UP FEES + $25 IN ORDER TO DO SO. IF YOU STILL WISH TO DO THIS, REACH OUT! CLICK HERE IF YOU WOULD LIKE TO GET BLANK COLOR SAMPLES