faq
Top QUESTIONS
HOW DO I ORDER?
HEAD TO OUR HOMEPAGE AND FROM THERE YOU WILL SELECT FROM OUR NAVIGATION BAR OF THE ITEM YOU ARE LOOKING TO ORDER. TO DESIGN KOOZEES, YOU WILL FIRST SELECT YOUR STYLE > PICK A TEMPLATE > ENTER THE QUANTITY & SELECT YOUR COLOR OF CHOICE. YOU WILL THEN BE PROMPTED TO CHANGE OUT THE NAMES AND DATES ON THE TEMPLATE DESIGN. IF YOU WANT TO DESIGN YOUR OWN KOOZEE, SIMPLY CLICK ON THE ‘DYO’ ASSOCIATED WITH THE STYLE OF KOOZEE THAT YOU CHOSE.
ARE YOU INTERESTED IN OUR IN–HOUSE DESIGNERS CREATING SOMETHING COMPLETELY ORIGINAL? CLICK ON THE ‘PERSONAL DESIGNER’ TAB AND YOU WILL BE PROMPTED TO CLICK ON THE TOP IMAGE AND CHOOSE YOUR LEVEL OF DIFFICULTY THE DESIGN MAY BE. FEEL FREE TO ALSO CONTACT US VIA EMAIL, LIVE CHAT OR PHONE AND WE CAN HELP GET YOUR ORDER STARTED.
WHAT IS PRODUCTION TIME?
CLICK HERE TO SEE THE PROCESS EASIER!
Standard production can be 10-15 business days give or take depending on work load and the busy season. Busy season: Spring through early Fall can be up to 50 days. Production time is for Monday-Friday excluding holidays. Please contact us for a more accurate production time if you are unsure that your order will arrive in time.
If you NEED your order in a more timely manner then please choose a rush production option and skip to the head of the line! (excludes Alaska & Hawaii) Can be chosen on the cart page also.
APPAREL PRODUCTION AVERAGES 3-5 BUSINESS DAYS (M-F) DEPENDING ON THE BUSY SEASON FOR WEDDINGS & THE PRODUCTION VOLUME.
CLICK HERE IF YOU NEED RUSH PRODUCTION, OR, YOU CAN ADD IT AT CHECKOUT AS WELL!
WHAT IS THE SETUP SCREEN FEE?
WONDERING WHAT THIS SET UP FEE YOU ARE BEING CHARGED IS? WELL LET US HELP EXPLAIN! FIRST OFF, THIS IS 100% NORMAL. ALL COMPANIES HAVE THIS, SOME MAY JUST HIDE IT IN THE COST INSTEAD OF JUST SHOWING YOU THE LINE ITEM LIKE WE DO. BASICALLY, WHEN YOU DESIGN YOUR PERFECTLY CUSTOM KOOZEE’S ONLINE, THE ORDER HAS TO THEN BE MADE ON A “SCREEN” TO THEN BE SET UP ON THE PRINTING PRESS TO CREATE YOUR ONE OF A KIND KOOZEES. THE FEE IS COVERING THE LABOR TIME IT TAKES OUR BRIDAL CREW TO CREATE THE SCREEN, SET IT UP ON THE PRINTER, TAKE IT DOWN ON THE PRINTER, AND ALSO WASH IT. ALL TIME CONSUMING THINGS THAT NEED DONE IN ORDER TO GET YOUR CUSTOM ITEMS MADE!
CAN I CANCEL OR CHANGE MY ORDER?
LIFE HAPPENS AND WE KNOW THAT ISSUES COME UP DURING THE ORDERING PROCESS. IF YOU NO LONGER NEED YOUR KOOZEES (WE HATE TO HEAR THAT) PLEASE REACH OUT TO OUR BRIDE SQUAD AND THEY WOULD BE HAPPY TO TAKE CARE OF YOU. WE WILL CHECK THE STATUS OF YOUR ORDER AND WHERE THEY ARE IN THE PROCESS OF PRODUCTION WHICH WILL DETERMINE WHETHER WE CAN REFUND THE FULL ORDER OR JUST PART OF THE ORDER. PLEASE CONTACT US IMMEDIATELY IF YOU WISH TO CANCEL AS WE DO HAVE TO GO THROUGH STEPS TO GET YOUR ORDER CANCELED AND YOU, OUR CUSTOMER, REFUNDED FOR THE APPROPRIATE AMOUNT.
IF WE HAVE PRINTED THE FILMS : WE CAN CANCEL ALL BUT $5 WORTH
IF WE HAVE PRINTED THE FILMS & BURNED SCREENS : WE CAN CANCEL ALL BUT $30 WORTH
IF WE HAVE PRINTED THE KOOZEE’S AND THEY DO NOT WANT PRE SHIPMENT, WE CAN ONLY CANCEL THE SHIPPING PAYMENT THEY MADE.
IF YOU WISH TO MODIFY YOUR DESIGN, WE WOULD BE HAPPY TO ACCOMMODATE YOU IF YOU HAVE PLACED YOUR ORDER WITHIN THE LAST 24-48 HOURS (BUSINESS DAYS). ANY FURTHER ALONG IN THE PROCESS THERE IS A SLIGHT CHANCE THAT YOUR SCREENS HAVE BEEN MADE TO BE PRINTED, ESPECIALLY WHEN PURCHASING A RUSH PRODUCTION IN ADDITION TO THE ORDER. PLEASE FEEL FREE TO CONTACT US VIA EMAIL, PHONE OR LIVE CHAT TO DISCUSS ANY SMALL CHANGES. WE UNDERSTAND THAT TYPOS CAN HAPPEN WHICH IS WHY WE ALSO SEND OVER PROOFS AFTER PURCHASE.
HOW LONG WILL IT TAKE MY ORDER TO SHIP?
ONCE PRODUCTION IS DONE (7-25 DAYS) WE WILL PACK & SHIP YOUR KOOZEES THAT SAME DAY OR THE NEXT!
WHAT IF I'M UNHAPPY WITH MY ORDER?
AHH WELL WE HOPE THIS DOES NOT HAPPEN! BUT, IF YOU ARE NOT HAPPY WITH IT PLEASE REACH OUT AND WE CAN DISCUSS WHAT THE OPTIONS ARE FOR YOU.
HOW DO I PLACE A RE-ORDER?
YOU SHOULD BE ABLE TO GET BACK INTO YOUR ACCOUNT, AND RE-ORDER! IF YOU STRUGGLE, NO WORRIES CONTACT OUR CREW AND LET US KNOW YOUR PREVIOUS ORDER NUMBER AND WE CAN DUPLICATE IT, AND EVEN ADJUST THE QTY IF NEEDED. NOT SURE OF YOUR OLD ORDER NUMBER? NO WORRIES, EMAIL US FROM THE EMAIL YOU ORDERED FROM ORIGINALLY, WITH FIRST AND LAST NAME AND WE CAN LOOK UP THE ORDER ON OUR END!
HOW DO I SUBMIT MY OWN ARTWORK?
IF YOU GO TO THE DYO PAGE YOU CAN GO AHEAD AND UPLOAD YOUR PDF ARTWORK! ART WORK LOAD? NO WORRIES, PLEASE EMAIL US AND WE CAN HELP EDIT YOUR ART, AND SEND OVER A FILE THAT IS GOOD TO UPLOAD.
USE OF TRADEMARKS
UNLESS YOU HAVE PERMISSION TO USE A TRADEMARK, WE ARE SADLY UNABLE TO PRINT THESE :(
DIFFERENCE BETWEEN FOAM AND NEOPRENE
THE FOAM CAN IS OUR #1 SELLER BY FAR, BUT THE NEOPRENE CAN HAS A NICER FEEL, WITH BETTER LONGEVITY. THE NEO CANS HAVE A SIDE STITCHING ON BOTH SIDES WITH A NEOPRENE MATERIAL VS THE FOAM WHICH IS SEWN INSIDE, AND MADE OF A POLY MATERIAL ( CHEAPER ).
CAN I GET A SAMPLE MADE FIRST?
UNFORTUNATELY WE CANNOT PRINT A ONE OFF SAMPLE FIRST. WE WOULD HAVE TO CHARGE THE SET UP FEES + $25 IN ORDER TO DO SO. IF YOU STILL WISH TO DO THIS, REACH OUT! CLICK HERE IF YOU WOULD LIKE TO GET BLANK COLOR SAMPLES
DISCLAIMER
DURING BUSY WEDDING SEASON, IT IS THE CUSTOMER’S RESPONSIBILITY TO LET THE BRIDE SQUAD KNOW OF THEIR WEDDING DATE. UNFORTUNATELY WE ARE HUMAN AND DUE TO HIGH INFLUX OF ORDERS WE CANNOT TAKE RESPONSIBILITY FOR AN ORDER ARRIVING AFTER THE DATE NEEDED IF THE CUSTOMER DID NOT REACH OUT AND LET US KNOW ABOUT THE DATE OR ADDING A RUSH PRODUCTION ONTO THE ORDER. RUSH SHIPPING WITH UPS MAY ALSO BE NEEDED IN ADDITION TO THE RUSH PRODUCTION TO MEET YOUR DEADLINE.
DUE TO SHIPPING BEING OUT OF OUR CONTROL ONCE IT LEAVES OUR WAREHOUSE IN NASHVILLE, IL, ONE STOP BRIDE SHOP CANNOT GUARANTEE THE ARRIVAL DATE OF ANY ORDER UNLESS YOU HAVE SPOKE TO ONE OF OUR BRIDE SQUAD GIRLS PERSONALLY AND SAID THAT THE DATE IS IN FACT POSSIBLE FOR DELIVERY.